Contact and referrals
Get in touch. Khaled will answer.
Refer yourself, a family member, or someone you support. Participants, families, support coordinators, plan managers and LACs (local area coordinators) are all welcome.
Call 0435 785 828Make a referral
Keep it short. We only need enough to call you back and work out whether we are the right fit.
You will be speaking to Khaled Nachar
Director of KN Care Plus. The phone number and the email address both come straight to him.
- Phone — Khaled direct
- 0435 785 828
- Languages
- English and Arabic · نتحدث العربية
- When we reply
- Khaled will call or email you back.
Visit us
5 Ormond RiseRoxburgh Park VIC 3064
Most of our work happens at your place rather than ours, so please ring first and we will make sure someone is here to meet you.
Where we work
Roxburgh Park, Craigieburn, Broadmeadows, Meadow Heights, Greenvale, Coolaroo, Dallas and nearby suburbs. Greater Melbourne by arrangement.
Ask us about your suburb — if we cannot reach you, we will say so.
Registered NDIS providerAudited against the NDIS Practice Standards
The first meeting usually happens at a kitchen table.
We would rather sit down where you live than ask you to travel to an office. Bring whoever you want with you — a family member, a friend, your support coordinator.
What happens after you contact us
Four steps, from your first call to your first shift.
Khaled gets your referral
He confirms it has arrived and checks the supports you need are ones we can deliver.
Khaled meets you
He visits your home or talks on the phone about goals, routines and who you want to work with.
Service agreement
Supports, days, times and costs go in writing. You read it and sign when you are happy.
Supports start
You meet your support worker. We check in, and change the roster if something is not working.
Feedback and complaints
If something is not right, please tell us. Complaints help us fix problems and improve. Making a complaint will never affect the supports you receive.
- Call 0435 785 828 — it goes straight to Khaled Nachar, the director
- Email info@kncareplus.com.au or contact@kncareplus.com.au
- Ask a family member, friend or advocate to contact us for you
You can also contact the NDIS Quality and Safeguards Commission directly. They are independent of us.
Your privacy
A referral asks for information about your health and support needs. We treat it carefully.
- We only use your details to answer your enquiry and arrange support
- We do not sell or share your information with anyone outside KN Care Plus, unless you ask us to or the law requires it
- You can ask to see what we hold about you, and ask us to correct it
- You can ask us to delete your enquiry if you decide not to go ahead
Accessibility
This site is built to meet WCAG 2.1 AA. If any part of it is hard to use, tell us and we will fix it, and we will give you the same information another way.
Prefer a phone call, an interpreter, or Easy Read? Ask and we will arrange it.
Would you rather just talk?
Many people prefer the phone, and that is completely fine. Call Khaled in English or Arabic and he will take it from there.