Terms and conditions

1. Who we are

KN Care Plus Pty Ltd (“KN Care Plus”, “we”, “us”) is a registered NDIS provider delivering disability home and community care across Melbourne's north.

• ABN 45 680 016 406
• NDIS provider number 4053609573
• Office at 5 Ormond Rise, Roxburgh Park VIC 3064. Supports are delivered in your own home and community.
• Phone 0435 785 828 · Email info@kncareplus.com.au

2. Using this website

By using kncareplus.com.au you agree to these terms. If you do not agree with them, please do not use the site. You can still call us instead.

Please use the site in a way that is lawful, and that does not damage it or interfere with anyone else using it.

3. The information here

The information on this website is general. It is not clinical, legal or financial advice, and it is not a substitute for advice about your own situation.

We work to keep the site accurate and up to date. Rules and pricing in the NDIS change from time to time, and pages may not always reflect the latest change straight away. If something matters to a decision you are making, call us and ask.

4. Supports and service agreements

Nothing on this website is an offer to provide supports, and sending an enquiry does not create an agreement.

Before supports start we agree what we will deliver and put it in writing in a service agreement. That agreement sets out the supports, the days and times, the price, and how either of us can end it. If anything in the service agreement is different from these terms, the service agreement applies.

We only deliver the NDIS registration groups listed on our services page. We will tell you honestly if you need something we cannot provide.

5. Fees and payment

Our prices follow the NDIS Pricing Arrangements and Price Limits that apply at the time of the support. Prices for your supports are written into your service agreement.

We can work with plan-managed, self-managed and NDIA-managed plans. Invoices are sent to whoever manages the plan.

6. Changes and cancellations

Plans change, and we understand that. Tell us as early as you can if you need to change or cancel a shift, and we will do our best to rearrange it.

The NDIS sets rules about short notice cancellations, and those rules allow a provider to claim for a cancelled shift in some situations. The notice period and what it means for you are set out in your service agreement.

7. What we each agree to

What we agree to

• Work to the NDIS Practice Standards and the NDIS Code of Conduct.
• Send workers who hold a current NDIS Worker Screening Check and police check.
• Treat you with patience, dignity and respect, and work at your pace.
• Keep your information private, as set out in section 8.
• Tell you if we cannot deliver a shift, as early as we can.

What we ask of you

• Give us the information we need to support you safely, including health needs, medication and anything that affects your supports.
• Tell us when something changes, including your plan, your contact details or your goals.
• Provide a safe place for our workers to work, and treat them with respect. We do not accept violence, threats, or harassment of any kind towards our workers.
• Let us know as early as you can if you need to change or cancel a shift.

8. Referrals and your privacy

The referral form asks for information about health and support needs. We handle personal and health information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• We only use your details to answer your enquiry and arrange supports.
• We do not sell your information, and we do not share it outside KN Care Plus unless you ask us to, or the law requires it.
• You can ask to see what we hold about you, ask us to correct it, or ask us to delete an enquiry if you decide not to go ahead.
• Our website form is delivered by a third-party form service, which passes your message to our email. It is not stored on this website.

You can read more in the privacy section of our contact page.

9. Feedback and complaints

If something is not right, please tell us. Making a complaint will never affect the supports you receive.

You can call 0435 785 828, email info@kncareplus.com.au, or ask a family member, friend or advocate to contact us for you. You can also contact the NDIS Quality and Safeguards Commission directly. They are independent of us.

10. Words and pictures on this site

The text, design, logo and photographs on this site belong to KN Care Plus or are used under licence. Please do not copy or reuse them without asking us first.

The NDIS name and marks belong to the National Disability Insurance Agency and are used in line with their rules.

11. Links to other websites

Some pages link to other websites, such as the NDIS. We do not control those sites and we are not responsible for what is on them.

12. Our liability

We try to keep this website available and accurate, but we cannot promise it will always be available or free of errors.

Nothing in these terms takes away rights you have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill. Those rights cannot be excluded.

Apart from those rights, and to the extent the law allows, we are not liable for loss that results from using this website.

13. Changes to these terms

We may update these terms from time to time. The version on this page is the one that applies. The date at the top of the page shows when it was last updated.

14. Which law applies

These terms are governed by the laws of Victoria, Australia.

15. How to contact us

If you have a question about these terms, please get in touch.

• Phone 0435 785 828
• Email info@kncareplus.com.au
• Or use the contact form